FAQ & troubleshooting
The problems that actually come up, and what to do about them.
01Install & startupThe window opens blank/white.02License & updates"License invalid" after a hardware change or reinstall of Windows.03CaptionsTranscription is slow.04RenderingA render fails immediately.05PostingPosts don't show up on the platform.06Assistants (MCP)Claude says it created a file, VidVertex can't see it.07DownloaderDownloads land in the wrong folder.08When nothing here helpsRead the log.
